Refund Policy

• If a checkout fails or expires, nothing is deducted from your account.
• If a payment is deducted twice, or you are charged an amount that does not match your bill, tell us with the reference number and we will verify it with PayMongo and reverse or refund the extra amount to the same payment channel.
• Reversals through PayMongo are typically reflected within 3 to 7 banking days, depending on your bank or e-wallet provider.

• A downpayment covering materials can be refunded in full if you cancel before we order the materials.
• Once materials have been ordered or delivered for your job, the material portion is no longer refundable, because the items are already bought for your site. We will show you the supplier documents for that portion.
• Labour not yet performed is refunded if you cancel before work begins.

• Advance monthly fees covering a period you did not use are refunded pro-rata when you disconnect, less any outstanding balance on the account.
• Periods already served, and fees for a month in which the service was used, are not refundable.
• Disconnection for non-payment does not, by itself, cancel the balance owed for the period already served.

After an installation is completed and signed off, we do not refund the contract price. Where something we installed is faulty or does not work as designed, we correct it under the warranty instead, at no charge for labour. Refund requests for work in progress are handled case by case against the terms of your signed service agreement.

• If we cancel or move a course and you cannot attend the new schedule, you get a full refund.
• If you cancel at least three days before the start date, we refund your fee in full or hold it as credit for a later batch — your choice.
• Once a course or workshop has started, fees are not refundable, but you may send someone else in your place.

Call +63 954 485 9699 or email michael.yasay.ph@gmail.com with your name, account or job number, the amount, and — for online payments — the reference number shown on your receipt. We will confirm the decision within five working days and process approved refunds to the same channel you paid from.