Privacy Policy

MMY Engineering Services ("we", "us") is an engineering services company based at #134 Sitio 2, Bacsil South, Laoag City 2900, Ilocos Norte, Philippines. We install and maintain solar power, fiber internet, CCTV, fire detection and network systems, and we run short technical courses.

If you apply for internet service. Your name, address, mobile number, email address, the plan you chose, and the location you pin on our coverage map. The pinned location is used to work out which NAP box and port can serve you.

If you are a subscriber. Your account number, service address, plan and billing details, payment and due-date history, your PPPoE username for service activation, and any complaints or service tickets you raise.

If we install equipment for you. Job orders, work-instruction checklists, installation and test photos, a GPS position captured at sign-off, equipment serial numbers, your signature, and the signed service agreement.

If you pay online. Our payment processor, PayMongo, handles the transaction. We receive a reference number, the amount, the payment method used, the payment status and PayMongo's own transaction IDs. We do not receive or store your card number, GCash or Maya account details.

If you enrol in a course or OJT programme. Your name, school or company, contact details, attendance records, submitted tasks and photos, quiz results and any certificate issued.

When you use our website or portal. Standard technical information from your browser, and the IP address you connect from when you perform an account lookup in the subscriber portal — recorded only to prevent repeated guessing of account numbers.

• To prepare quotations, schedule and carry out installations, and provide the service you asked for.
• To bill you, send reminders, process your payments and issue receipts.
• To trace faults on our fiber network and keep equipment records for warranty and maintenance.
• To run our courses and OJT programme and issue certificates.
• To answer your enquiries and keep you updated on your job or account.

We do not sell your personal information, and we do not share it for advertising. We share it only where it is needed to deliver the service, and only with:

• PayMongo, to process the online payments you make.
• Google, when we use maps for coverage planning and when we back up job documents to our own Google Drive account (documents only, no payment data).
• Email and messaging providers we use to send you quotations, receipts and service updates.

We may also disclose information where Philippine law requires it, for example to a lawful order from an authority.

Subscriber, billing and installation records are kept while you are a customer and afterwards for as long as we need them for warranty, accounting and legal purposes. Training records are kept for certificate verification. Portal access logs are kept briefly and then discarded.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) you may ask to see the personal information we hold about you, ask us to correct anything that is wrong, object to how we use it, or ask us to delete it where we no longer have a lawful reason to keep it.

Send requests to michael.yasay.ph@gmail.com or call +63 954 485 9699. We aim to reply within 15 working days.

Access to subscriber and billing records is limited to staff accounts that need it. The subscriber portal requires your account number and the mobile number registered on the account before it shows anything, masks part of your details on screen, and limits repeated failed lookups from the same connection.

If we change how we handle personal information, we will update this page and its date. Material changes that affect you will also be sent to the contact details on your account.